Company Profile

Wells Fargo is a diversified financial services company with over 5,400 locations and is the world's leading Internet banking site.

Challenge/Business Situation

The Wells Fargo Home Equity Internet division desired ubiquitous distribution of their financial/lending products through the newly emerging WWW/B2B partnership channels. They faced the following challenges:

• Wells Fargo Home Equity had aggressive sales goals
• The Home Equity team had resource constraints and lacked the expertise to implement B2B solutions
• They needed an integration partner to bring together the disparate applications and organizations
• They had contractual agreements in place with the B2B partners, with aggressive deadlines and limited budgets
• They needed to integrate legacy systems from 3 associated partners, and had no existing architecture for this type of integration
• They needed to create an infrastructure and a repeatable process to support this model long-term
  

Solution

• A hybrid Method360 team established a scaled approach which allowed experts to be brought in as needed -- on site & off site and part time & full time
• Created a standardized process - Set up procedures to leverage existing technology infrastructure and established a systems integration plan.
• Developed security, procedural and other mechanisms for loan application processing across B2B partners
• Managed strategic alliance for Wells Fargo Home Equity Internet with outside B2B and 3rd party processors
• Developed end user and training documentation
• Provided on-site training at loan processing centers
• Facilitated successful engagement closeout, including end user training certification and on-call support
  

Results

• Method360 surpassed client expectations in all phases while delivering on time and on budget
• Wells Fargo Home Equity Internet met their sales objectives utilizing the channels Method360 helped to establish
• Wells Fargo continues to leverage the established infrastructure, documentation, and repeatable procedures to create and maintain new channels for product delivery
  

Client Response

"Method360 provided a solution-oriented, flexible team & architecture that led to a very successful initiative/engagement. Thanks to the Method360 team, our Home Equity Internet division met our goals and continues to enjoy success from the venture."

Kelly Basso
Senior Vice President
Home Equity Internet Services